Terms of service

1. Who we are and how to reach us

Icepik (“Icepik”, “we”, “us”) is operated by Gander Ecommerce Solutions Private Limited (CIN U72900KA2022PTC166618), a company incorporated in India with its registered office at [Registered office address], Bengaluru, Karnataka, India. You can reach us at [email protected].

By creating an account or using icepik.io, its subdomains, or the Icepik application (together, the “Service”), you agree to these Terms of service, the Acceptable-use policy, the Refund policy and the Privacy policy. If you use the Service for an organisation, you confirm you are authorised to bind it, and “you” means that organisation.

2. What the Service does

The Service researches your company, proposes an ideal customer profile, finds business contacts from third-party databases and the public web, drafts outbound emails and follow-ups, sends them from Icepik-operated sending domains inside a schedule you set, receives and classifies replies, drafts responses, and can push warm leads to a CRM you connect. Automated steps run only within the limits you configure, and no email is sent from a campaign until you or a timer you set has approved that campaign’s lead list.

Drafts are produced by machine-learning models from your company facts and public information about the recipient. They can be wrong. You are responsible for reviewing what goes out under your name, and you accept that automated approval (“autopilot”) means you have chosen not to review each batch individually.

3. Accounts

• You must be at least 18 and provide accurate account details. Keep your password confidential; you are responsible for activity under your account.
• You may invite team members to a project. Team members act under your account’s permissions and spend from the project owner’s wallet. The owner is responsible for their use.
• We may verify your identity, your domain ownership or your business before allowing sending, and may limit new accounts (for example the free-tier daily cap) while trust is established.

4. Credit, prices and payment

• The Service is prepaid. Each account receives a starting grant of free credit shown on the Billing page. Free credit has no cash value, may be changed or withdrawn for new accounts at any time, and is subject to the free-tier limits described on the Billing page.
• Credit is consumed per action: an email sent (first email, follow-up, automatic or manual reply), an incoming reply handled (classified and drafted), or a steering message. Current prices are shown on the Pricing page and on your Billing page before you spend. We may change prices for future actions with notice on the Pricing page; credit already purchased keeps the price in force when it was purchased for 30 days after a change.
• Purchased credit is added when our payment provider (Razorpay Software Private Limited) confirms payment. Amounts shown in INR are fixed pack prices; the wallet is always credited the USD value of the pack. Applicable taxes are added at checkout where required.
• Credit does not expire while your account is active. When your balance reaches zero, sending, approvals and automated drafting pause; queued emails and incoming replies are kept. Refunds are governed by the Refund policy.
• You are responsible for the charges incurred by your account, including by team members and by autopilot within the limits you set. Disputed charges must be raised within 30 days at [email protected].

5. Your responsibilities as sender

You are the sender of every email the Service sends on your instructions, even though it leaves from an Icepik-operated domain and may carry a sender display name you have chosen. You must:

• use the Service only for business-to-business communication with people whose role makes your offer relevant to their work, in line with the Acceptable-use policy;
• comply with the laws of every jurisdiction you contact, including India’s Information Technology Act and Digital Personal Data Protection Act, 2023, the EU and UK GDPR and PECR, the US CAN-SPAM Act, Canada’s CASL and Australia’s Spam Act, and any sector rules that apply to you;
• ensure that every factual claim in your company profile, reply facts and edited drafts is true and that you hold the rights to the material you upload;
• honour opt-outs and unsubscribe requests, keep your suppression lists current, and never re-contact anyone who has asked you not to;
• use sender display names honestly: a pen name is permitted only where it does not impersonate a real person, mislead about which company is writing, or evade identification; your company name always appears in the sender identity and signature.

We may pause or stop sending, remove content, or suspend an account without notice where we reasonably believe these responsibilities are not being met, complaint or bounce rates threaten deliverability for other customers, or a legal request requires it.

6. Data you provide and data we obtain for you

You own your company information, documents, templates and messages (“Customer Content”). You grant us a licence to host, process, analyse and transmit Customer Content as necessary to provide the Service, including passing it to the model and infrastructure providers listed in the Privacy policy.

Contact and company records the Service obtains from third-party databases and the public web (“Lead Data”) are supplied for use inside the Service for your campaigns. You may export your leads and conversations. You may not resell Lead Data, use it to build a competing database, or use it for any purpose other than your own outreach. Lead Data may be inaccurate or out of date; you use it at your own judgement.

For personal data in Lead Data and in replies you receive, you are the controller (or data fiduciary) and we act as your processor under the Privacy policy, which forms the data-processing terms between us.

7. Acceptable use

The Acceptable-use policy is part of these terms. In short: no consumer marketing, no purchased or scraped consumer lists, no deceptive content, no illegal, harmful or regulated-without-licence offers, no attempts to defeat the review gate, rate limits or sending reputation controls, and no use that competes with or reverse-engineers the Service.

8. Third-party services

The Service relies on providers we select, currently including Apollo.io for business contact data, Apify for web data collection, Anthropic for language models, Resend for email delivery and receipt, Razorpay for payments, Cloudflare for security and delivery, and CRMs you choose to connect (for example Zoho). Their availability and terms affect the Service; we are not responsible for their acts or omissions but will make reasonable efforts to substitute or restore functionality.

9. Intellectual property

We and our licensors own the Service, its software, design and marks. You receive a limited, revocable, non-exclusive licence to use the Service for your business during the term. Drafts and other output generated for you belong to you once produced, subject to third-party rights in any Lead Data they contain. Feedback you give us may be used without obligation.

10. Availability, changes and support

We aim for continuous availability but do not guarantee it. We may change, add or remove features, and will give reasonable notice of changes that materially reduce functionality you have paid for. Support is by email at [email protected] during Indian business hours.

11. Warranties and disclaimers

The Service is provided “as is”. We do not warrant that leads are accurate, that emails will be delivered or read, that replies will be classified correctly, or that any commercial result will follow. Model-generated text can contain errors or statements you did not intend; reviewing it is your responsibility. To the extent permitted by law we exclude all implied warranties.

12. Liability

To the extent permitted by law, our total liability to you for all claims in any twelve-month period is limited to the amount you paid us for the Service in that period. We are not liable for indirect, consequential or special loss, loss of profit, loss of data you have not exported, or damage caused by content you sent or instructed us to send. Nothing in these terms limits liability that cannot be limited by law.

You will indemnify us against claims, fines and costs arising from your breach of section 5 or 7, from content you send, or from your processing of personal data through the Service.

13. Term, suspension and termination

These terms apply while you have an account. You may close your account at any time from Account settings; queued emails are cancelled and data is deleted as described in the Privacy policy. We may suspend or terminate for breach, for legal reasons, or on 30 days’ notice for convenience, in which case unused purchased credit is refunded.

14. Governing law and disputes

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction, subject to any mandatory consumer or data-protection rights you hold in your own jurisdiction. Before starting proceedings you agree to raise the dispute with us in writing and allow 30 days to resolve it.

15. General

These terms are the entire agreement between us about the Service and supersede earlier versions. If a clause is unenforceable the rest remains in force. We may update these terms; material changes are announced by email or in the app at least 14 days before they take effect, and continued use after that date is acceptance. Notices to us go to [email protected]; notices to you go to your account email.