Refund policy

1. Purchased credit

• Unused purchased credit is refundable in full if you ask within 14 days of the purchase. Write to [email protected] from your account email with the payment reference shown on the Billing page.
• After 14 days, unused purchased credit stays in your wallet indefinitely and is refunded only if we terminate your account for our convenience or discontinue the Service.
• Refunds go back to the original payment method through Razorpay in the currency you paid, typically within 5 to 10 working days of approval. Payment-provider fees that we cannot recover may be deducted where the law allows.

2. Spent credit

Credit consumed by actions (emails sent, replies handled, steering messages) is not refundable, including where the outcome disappointed you: an email that bounced after leaving our systems, a lead who did not respond, or a draft you would have written differently. If an action was charged because of a fault on our side (for example a duplicate charge, or a send that failed inside Icepik yet was billed), tell us within 30 days and we will re-credit it.

3. Free credit

Starting grants and any promotional credit have no cash value, cannot be withdrawn or transferred, and are forfeited when an account is closed or terminated for breach.

4. Termination

If you close your account, ask for a refund of unused purchased credit within 14 days of purchase as above; otherwise it is forfeited on closure. If we terminate for breach of the Terms or the Acceptable-use policy, unused credit is not refunded. If we terminate for our convenience or shut the Service down, all unused purchased credit is refunded.

5. Statutory rights

Nothing here limits rights you have under the Consumer Protection Act, 2019 (India) or the mandatory consumer law of your country where it applies to you.